How do you make the products?
Products are produced in the UK, in Devon with with a laser cutter / engraver but we are able to post throughout the United Kingdom. Depending on the product, we can engrave into plywood, granite, wood or faux leather. Our personalised gifts are really quite special.
What is the biggest sign you can do?
60cm x 30cm.
Do you ship outside of the UK?
We are looking into shipping outside of the UK, this option is currently not available on the website. If you like a product contact us and we will get a quote across to you.
I'm getting married or have a big event and I want your signage. What do I do?
Head to our wedding page, where you can have a look through our brochure and get in touch on email@example.com, the brochure has a really transparent price list for all of our personalised wedding signs. We will send you free sample swatches that you can look through at your leisure. Once you've decided what you'd like, get in touch and we'll send you an order form.
There is an option to spread any cost over £100 monthly, with the final balance being paid in time for the last delivery. It helps so much to be able to spread the cost in the run up to a big event!
What is your turnaround time?
We aim to dispatch everything within 10 working days, banners will go up on the website if this changes! We aim to stick to this at Christmas time (sorry for dropping the C-bomb), but will advise on the website if times are stretching. Most of our products require a bit of work and manipulation, hence the timescales.
Weddings and events will be planned in advance, with everything arriving two weeks before the event.
How do you post?
Any order over £30 gets free UK delivery via Royal Mail, if you're order is under £30, choose your delivery option at checkout!
Please note, the large granite memorial plaques are sent by DPD courier.
How do the products arrive?
The products are packaged in tissue paper with our sticker, and necessary protective packaging to ensure they reach you in top condition. If for whatever reason this isn’t the case, please contact us immediately, and we will replace as soon as we receive the product back from you (we will pay the postage on returning).
If you want a presentation gift box, there is also an option to add one.
What if I’m not happy with my product?
All personalised products are non-returnable unless damage has occurred. If you are not happy, please contact us and a member of the team will be in touch to discuss best options, we really do want you to love and be happy with your product! We seriously don’t think this will be the case though, as our stuff is absolutely awesome!
Will I see your artwork available anywhere else?
No. All artwork is copyrighted, so that we can maintain our gorgeous and unique position. It is boring (unless you’re a solicitor) but necessary so that we remain the household brand you know and love.
I need a funeral memorial/plaque quickly. Can you do it quicker than a 10 day turnaround?
Firstly; we are so sorry for you loss. We will do absolutely everything we can to get it turned around for you. Please place your order, and then contact us directly on firstname.lastname@example.org with your order number, and we will prioritise you.